Frequently Asked Questions

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Most NAPA Rebate requests can be filed online as an alternative to mail-in. Please reference your Official Rebate Claim form to ensure your Rebate is eligible for online submission.
If an original receipt is required for your offer, it must be sent unless you live in Rhode Island (then a copy is allowed). If you send your original, remember to always keep a copy for your records.
Please visit the NAPA store where the purchase was made and ask them to reprint a receipt for you. This process can be more easily facilitated if you’ve paid with a credit card and know the date of purchase.
Qualifying purchases made online usually have an email validating your purchase date, amount invoiced and also have a packing slip included in the shipment. For online purchases, the email and packing slip are used as the sales receipt. Please provide both to validate your purchase when a receipt is requested.
If the submit by date or postmark date has passed for your Rebate, you will NOT be eligible for that Rebate. Always check the terms and conditions as soon as possible to ensure you submit in time.
An email address is preferred as it allows us to provide you with up-to-date information regarding your Rebate submission. Additionally, in some cases it is required to fulfill your Rebate. Check your claim form to determine if an email address is required for your specific Rebate. All information submitted with your claim form is kept confidential.
Rebates usually have a limit to the number of claims that can be submitted for each customer, household or address. To find out specific terms and conditions, or the limit of how many Rebates are allowed for that offer, please check your claim form. Using additional addresses that are not your own to qualify for more than the limit per customer is considered mail fraud and is against the law.
Check the status of your submission by clicking on the "Track A Rebate" button and completing the requested information.
You may be unqualified due to missing information such as original receipt or invalid products. To find out more concerning your specific case, please email us via the Contact Us link. Or you can call 1-888-819-5068 Hours: 8 a.m. to 6 p.m. Eastern Time Monday – Friday.
Please allow 8-12 weeks for your submission to be received, processed and payment or other Rebate sent to you. If it has been 12 weeks since you mailed your submission and you have not yet received your Rebate, click on "Track A Rebate" to check on the status of your submission.